In this case study, we invite you to explore the story behind CITYLINES’ innovative venture and Carrot Tech Lab’s pivotal role in its success. We’ll delve into the intricacies of our collaboration, from building a robust B2B foundation to the exciting plans for future B2C expansion. Together, we are shaping the future of travel, one ticket at a time.


Project Overview:

  • Project Name: Transforming Travel Ticketing with CITYLINES
  • Project Description: A collaborative effort between CITYLINES and Carrot Tech Lab to revolutionize travel ticket booking, encompassing system development, integration and staff training.
  • Scope: The project involved the creation of a comprehensive travel ticket booking system and the development of an innovative platform for comparing bus and plane ticket prices and options.
  • Technologies Used: Stack, .Net, Aurelia, Postgre SQL, HTML5, CSS3, JavaScript


The development journey with CITYLINES presented several challenges:

  1. Legacy Systems: Integrating with existing legacy systems and databases for a seamless transition.
  2. User-Friendly Interface: Designing an intuitive and user-friendly platform for travelers.
  3. Staff Training: Ensuring that CITYLINES’ staff could effectively operate the new system.


Our collaborative solution addressed these challenges effectively:

  1. Comprehensive System Development:

    • Designed and developed a robust ticket booking system from the ground up.
    • Seamlessly integrated it with existing legacy systems for data continuity.
  2. User-Centric Design:

    • Created an intuitive and appealing user interface for the CITYLINES platform.
    • Prioritized user experience to make ticket booking effortless.
  3. Training:.

    • Conducted thorough staff training to ensure smooth operations.

Development Process:

Our project unfolded through a well-structured development process:

  1. Planning and Requirements Gathering:

    • Defined project goals, objectives, and deliverables.
    • Conducted in-depth requirements analysis to meet CITYLINES’ specific needs.
  2. Design and Prototyping:

    • Designed the user interface and user experience.
    • Created prototypes for review and refinement.
  3. Development and Integration:

    • Developed the ticket booking system, incorporating integration with legacy systems.
    • Ensured data security and integrity.
  4. Training

    • Conducted staff training to maximize system utilization.
  5. Testing and Quality Assurance:

    • Rigorously tested the system for functionality and security.
    • Addressed and resolved any issues identified during testing.
  6. Deployment:

    • Successfully deployed the new system across CITYLINES locations.
    • Monitored the performance and addressed post-launch needs.

Key Features:

  • Comprehensive travel ticket booking system
  • User-friendly platform for comparing prices and options
  • Staff training for seamless operations

Results and Outcomes:

  • Client Satisfaction: CITYLINES successfully transformed its ticketing system enhancing the overall customer experience.
  • Increased Efficiency: The new system streamlined operations, leading to improved efficiency and customer service.
  • Innovative Platform: The CITYLINES platform empowered travelers with the ability to compare ticket prices and options conveniently.

Lessons Learned:

  • Collaboration and communication are key to successful projects.
  • Adapting to legacy systems requires careful planning and execution.
  • Regularly monitoring and optimizing the website is essential for sustained success.


The collaborative effort between CITYLINES and Carrot Tech Lab has redefined the travel ticketing landscape. Our comprehensive solution, encompassing system development and staff training, has elevated CITYLINES to a new level of efficiency and innovation.

Next Steps:

  • Ongoing support and optimization of the ticketing system.
  • Exploration of further enhancements and expansion of the platform for broader consumer use.